Acceptable Use Policy (AUP)

Last updated: 2026-04-20 · Version 0.1 (draft, pending legal review)

This policy describes conduct that is not permitted on the Wisky network. It applies to the Customer and to all End Users whose traffic the Customer routes through the Service. Breach of this policy is a material breach of our Terms of Service and may result in suspension, termination, and financial liability.

1. Consent and Anti-Spam

Unsolicited marketing calls to consumers without documented prior consent are prohibited wherever the destination jurisdiction requires opt-in (including but not limited to Germany, Netherlands, Spain, and Belgium).
Honoring do-not-call registers (UK TPS, France Bloctel, Italy RPO, US DNC, and national equivalents) is the Customer's responsibility and must be enforced before call initiation.
Call recording laws in the destination jurisdiction must be observed. Where two-party consent is required, the Customer is responsible for obtaining it.

2. Prohibited Traffic

Impersonation of a caller's identity, including spoofed CLI that is not under the End User's documented Right to Use.
Financial fraud, including but not limited to wire fraud, bank impersonation, romance scams, tax-authority impersonation, tech-support scams.
Voice phishing ("vishing") and social-engineering attacks.
Traffic pumping, International Revenue Share Fraud (IRSF), and revenue-share routing schemes.
Premium-rate dialing schemes designed to inflate termination revenue.
Harassment, threats, stalking, or any communication that is unlawful in the destination jurisdiction.
Communications in violation of sanctions regimes (OFAC, EU, UK, UN).

3. Technical Conduct

No reflection, amplification, DDoS, scanning, or other abuse of network capacity.
No attempt to bypass authentication, rate limits, or access controls on the Wisky platform.
No traffic designed to evade quality metrics (e.g., short-duration call inflation for ASR manipulation).
Customers must register from stable IP ranges; regular IP churn without prior notice may trigger suspension.

4. Regulated Verticals

The following verticals have additional restrictions at either carrier or national regulatory level. Customers operating in these segments must disclose this on onboarding and are responsible for verifying destination-country legality and End User consent:

Online gambling and iGaming (including crypto-payment operators).
Foreign exchange, CFD, and binary-options sales.
Debt collection and recovery.
Political campaigning, including GOTV calls.
Lead generation where the lead has not given documented consent to contact by phone.

Wisky reserves the right to decline traffic from any regulated vertical if destination-country legal exposure is not acceptable.

5. KYC and End-User Verification

Customers providing services to End Users must complete Know-Your-Customer verification appropriate to the End User's risk profile, retain documentation for audit, and make it available to Wisky on reasonable request in the context of a compliance investigation.

6. CLI / Caller ID

Customers must present CLI that is either (a) a number assigned by Wisky, (b) a number ported to the Customer, or (c) a number for which the End User has demonstrable Right to Use. CLI from any other source may be rejected, rewritten, or used as grounds for suspension.

7. Destination Blocklist

Wisky maintains a blocklist of destinations subject to regulatory pressure, high fraud risk, or carrier refusal (including but not limited to satellite prefixes +881/+882/+883, premium-rate African ranges, and specific high-risk country codes). The list is updated without advance notice and is not contestable — if you need routing to a blocked destination, contact us for a separate per-route agreement.

8. Enforcement

First response: automated throttling and alert to the Customer's admin contact.
Second response: account suspension pending investigation.
Third response: termination, with reporting to upstream carriers and relevant regulators where required.

Egregious violations (fraud, impersonation, sanctions-listed traffic) bypass this progression.

9. Reporting Abuse

To report abuse on our network: abuse@wisky.com. Include call detail records (caller, callee, timestamp) where available. We aim to acknowledge within 24 hours.